How To Fix CRM_MKTPROF023 - Profile & is still in use and cannot therefore be deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPROF - CRM Marketing: Online Profile Maintenance

• Message number: 023

• Message text: Profile & is still in use and cannot therefore be deleted

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPROF023 - Profile & is still in use and cannot therefore be deleted ?

  The SAP error message CRM_MKTPROF023 indicates that a marketing profile (or a similar object) is still in use and cannot be deleted. This typically occurs in the context of SAP Customer Relationship Management (CRM) when you attempt to delete a marketing profile that is linked to other objects or processes.
  Cause:
  
  Active Assignments: The marketing profile may be assigned to active campaigns, activities, or other marketing objects.
  Dependencies: There may be dependencies on the profile from other modules or components within SAP CRM.
  User Authorizations: Sometimes, the user may not have the necessary authorizations to delete the profile, leading to the error.
  System Locks: The profile might be locked by another user or process, preventing deletion.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Check Assignments:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check if the marketing profile is assigned to any active campaigns or activities.
  Review the marketing profile's usage in the system to identify where it is still in use.
  
  
  
  Remove Dependencies:
  
  If the profile is linked to any active campaigns or activities, you will need to either deactivate or delete those objects before attempting to delete the marketing profile.
  Ensure that there are no ongoing processes that reference the profile.
  
  
  
  Check for Locks:
  
  Use transaction code SM12 to check for any locks on the profile. If you find any locks, you may need to wait for the lock to be released or contact the user who has locked it.
  
  
  
  User Authorizations:
  
  Ensure that you have the necessary authorizations to delete the marketing profile. If not, contact your system administrator to grant the required permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help files for specific instructions related to the marketing profile you are trying to delete.
  
  
  
  Use Transaction Code:
  
  If applicable, you can use transaction code CRMD_ORDER to navigate to the marketing profile and check its details.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SM12.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.