How To Fix CRM_MKTPR306 - BW has returned values that cannot be interpreted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 306

• Message text: BW has returned values that cannot be interpreted

What causes this issue?

The values received from the BW could not be read because they are not
in the correct format, probably because the wrong report was assigned
to the BW parameter.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

In the IMG activity <LS>Define Parameter ID for Marketing Profiles</>
(to be found under <LS>Customer Relationship Management -> Marketing ->
Product Proposals</>) check the entry for <LS>BW System</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR306 - BW has returned values that cannot be interpreted ?

  The SAP error message CRM_MKTPR306 indicates that the Business Warehouse (BW) has returned values that cannot be interpreted by the CRM system. This typically occurs when there is a mismatch in the data format or structure between the BW and the CRM system, leading to issues in data processing or reporting.
  Causes:
  
  Data Format Mismatch: The data returned from BW may not match the expected format in CRM. This can happen if there are changes in the data model or if the data types are inconsistent.
  Inconsistent Data: If the data in BW is corrupted or not properly loaded, it may lead to this error.
  Version Compatibility: There may be compatibility issues between the versions of BW and CRM being used.
  Missing Data: Required data fields may be missing or not populated correctly in BW.
  Custom Fields: If there are custom fields in the BW that are not recognized by the CRM system, it can lead to this error.
  
  Solutions:
  
  Check Data Consistency: Verify the data in BW to ensure that it is complete and correctly formatted. Look for any inconsistencies or missing values.
  Data Mapping: Ensure that the data mapping between BW and CRM is correctly configured. This includes checking the data types and structures.
  Update and Synchronize: Make sure that both BW and CRM systems are updated to compatible versions. If there are any patches or updates available, apply them.
  Review Customizations: If there are custom fields or enhancements in BW, review them to ensure they are compatible with CRM.
  Re-run Data Loads: If the data in BW is suspected to be corrupted, consider re-running the data loads or performing a data refresh.
  Check Logs: Review the application logs in both BW and CRM for any additional error messages or warnings that could provide more context on the issue.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues related to this error message. SAP frequently releases notes that address specific problems and provide solutions.
  Documentation: Review the documentation for both BW and CRM to understand the expected data formats and structures.
  Support: If the issue persists, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including any relevant logs and system configurations.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.