How To Fix CRM_MKTPR305 - RFC connection to BW system failed; check this connection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 305

• Message text: RFC connection to BW system failed; check this connection

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR305 - RFC connection to BW system failed; check this connection ?

  The SAP error message CRM_MKTPR305 indicates that there is a failure in the RFC (Remote Function Call) connection to the BW (Business Warehouse) system. This error typically arises in scenarios where CRM (Customer Relationship Management) is trying to communicate with BW for data retrieval or reporting purposes.
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM and BW systems.
  RFC Destination Configuration: The RFC destination in the CRM system may not be configured correctly or may be missing.
  Authorization Issues: The user credentials used for the RFC connection may not have the necessary authorizations to access the BW system.
  BW System Down: The BW system may be down or not reachable due to maintenance or other issues.
  Incorrect Parameters: The parameters set in the RFC destination (like the target host, system number, client, etc.) may be incorrect.
  Firewall Restrictions: Firewalls or security settings may be blocking the connection between the two systems.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Use tools like ping or telnet to check if the BW system is reachable from the CRM system.
  Ensure that there are no network issues or outages.
  
  
  
  Verify RFC Destination:
  
  Go to transaction SM59 in the CRM system.
  Check the configuration of the RFC destination that points to the BW system.
  Ensure that the connection type is correct (usually type T for TCP/IP).
  Test the connection using the "Test Connection" button.
  
  
  
  Check User Authorizations:
  
  Ensure that the user credentials used for the RFC connection have the necessary authorizations in the BW system.
  Check roles and profiles assigned to the user.
  
  
  
  Check BW System Status:
  
  Verify that the BW system is up and running.
  Check for any scheduled maintenance or downtime.
  
  
  
  Review RFC Parameters:
  
  Ensure that the parameters in the RFC destination (like target host, system number, client, etc.) are correct.
  Make sure that the correct SAP router string is used if applicable.
  
  
  
  Firewall and Security Settings:
  
  Check if there are any firewall rules that might be blocking the connection.
  Ensure that the necessary ports are open for communication between the two systems.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SM59: To manage and test RFC destinations.
  SM21: To check system logs for any related error messages.
  ST22: To check for dumps that might provide more context on the error.
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that might address specific issues related to RFC connections between CRM and BW.
  
  
  Documentation: Review the official SAP documentation for both CRM and BW regarding RFC connections and troubleshooting.
  
  
  By following these steps, you should be able to identify and resolve the issue causing the CRM_MKTPR305 error.