How To Fix CRM_MKTPR258 - Rule comparison: Alternative product &1 not present in new rule

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 258

• Message text: Rule comparison: Alternative product &1 not present in new rule

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR258 - Rule comparison: Alternative product &1 not present in new rule ?

  The SAP error message CRM_MKTPR258 indicates that there is an issue with a marketing rule in the SAP CRM system. Specifically, the error states that an alternative product specified in the rule is not present in the new rule being processed. This typically occurs when you are trying to create or modify a marketing rule that references an alternative product that is not defined or available in the current context.
  Cause:
  
  Missing Alternative Product: The alternative product referenced in the marketing rule does not exist in the system or is not correctly defined.
  Rule Configuration Issues: There may be inconsistencies or errors in the configuration of the marketing rules.
  Data Inconsistencies: The data related to products may not be synchronized or may have been deleted or modified, leading to the absence of the alternative product.
  Transport Issues: If the marketing rules were transported from one system to another (e.g., from development to production), there may have been issues during the transport process that caused the alternative product to be missing.
  
  Solution:
  
  Check Product Existence: Verify that the alternative product referenced in the rule exists in the system. You can do this by checking the product master data in the SAP CRM system.
  Review Marketing Rule Configuration: Go through the marketing rule configuration to ensure that all referenced products are correctly defined and available.
  Update the Rule: If the alternative product is no longer valid or needed, consider updating the marketing rule to remove the reference to the missing product or replace it with a valid alternative.
  Data Consistency Check: Perform a consistency check on the product data to ensure that all necessary products are available and correctly configured.
  Transport Validation: If the issue arose after a transport, check the transport logs and ensure that all necessary objects were included in the transport request.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to access marketing documents or CRMD_ORDERADM_H to view order administration.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Documentation: Review the SAP Help documentation for CRM Marketing to understand how marketing rules are configured and managed.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.