How To Fix CRM_MKTPR224 - Rule &1 inconsistent: support value &2 for product GUID &3 is negative

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 224

• Message text: Rule &1 inconsistent: support value &2 for product GUID &3 is negative

Self-Explanatory Message

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• What is the cause and solution for SAP error message CRM_MKTPR224 - Rule &1 inconsistent: support value &2 for product GUID &3 is negative ?

  The SAP error message CRM_MKTPR224 indicates that there is an inconsistency in the marketing price rules for a specific product. The message states that the support value for a product is negative, which is not allowed in the context of the marketing pricing rules.
  Cause:
  
  Negative Support Value: The primary cause of this error is that the support value for the specified product (identified by the product GUID) is set to a negative number. This could happen due to incorrect data entry, data migration issues, or incorrect calculations in the pricing logic.
  Data Inconsistency: There may be inconsistencies in the data related to the product, such as incorrect configuration settings or missing values that lead to the calculation of a negative support value.
  Custom Logic: If there are custom enhancements or logic implemented in the pricing procedure, they might be incorrectly calculating the support value.
  
  Solution:
  
  Check Product Configuration: Review the configuration settings for the product in question. Ensure that all relevant fields are correctly populated and that the support value is set to a non-negative number.
  Review Pricing Rules: Examine the marketing pricing rules associated with the product. Ensure that the rules are correctly defined and that they do not lead to negative values.
  Data Correction: If the support value is indeed negative due to incorrect data entry, correct the value in the relevant master data or transaction data.
  Debugging: If the issue persists, consider debugging the pricing logic to identify where the negative value is being generated. This may involve checking custom code or enhancements that could affect the pricing calculations.
  Consult Documentation: Refer to SAP documentation or notes related to CRM pricing and marketing rules for any specific guidelines or known issues that might relate to this error.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I to access the relevant order or product data.
  SAP Notes: Check SAP Notes for any updates or patches that might address this specific error or related issues.
  Support: If you are unable to resolve the issue, consider reaching out to SAP support for assistance, providing them with the error message details and any relevant context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.