How To Fix CRM_MKTPR216 - Rule & is inconsistent: Value sequence is missing for product GUID &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 216

• Message text: Rule & is inconsistent: Value sequence is missing for product GUID &

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR216 - Rule & is inconsistent: Value sequence is missing for product GUID & ?

  The SAP error message CRM_MKTPR216 indicates that there is an inconsistency in the marketing attributes of a product, specifically that a value sequence is missing for a given product GUID (Globally Unique Identifier). This error typically arises in the context of SAP Customer Relationship Management (CRM) when dealing with marketing and product management functionalities.
  Cause:
  
  
  Missing Value Sequence: The error suggests that the system expects a value sequence for a specific product but cannot find it. This could be due to:
  
  The product not being properly configured in the system.
  Missing or incomplete data in the product master record.
  Issues during data migration or updates that led to the loss of value sequences.
  
  
  
  Inconsistent Data: The product data may have been altered or not fully updated, leading to inconsistencies in the expected data structure.
  
  
  Custom Development: If there are custom enhancements or developments in the CRM system, they might not be handling the value sequences correctly.
  
  
  Solution:
  
  
  Check Product Configuration:
  
  Go to the product master data in the CRM system and verify that all required fields, especially those related to marketing attributes, are filled out correctly.
  Ensure that the value sequences are defined and assigned properly for the product in question.
  
  
  
  Recreate Value Sequence:
  
  If the value sequence is indeed missing, you may need to create or assign it again. This can usually be done through the product management transaction codes in SAP.
  
  
  
  Data Consistency Check:
  
  Run consistency checks or reports in the CRM system to identify any other inconsistencies in product data.
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the order management data related to the product.
  
  
  
  Review Custom Code:
  
  If there are custom developments, review the code to ensure that it correctly handles the value sequences and does not inadvertently cause inconsistencies.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to CRM and product management for any specific guidelines or known issues regarding value sequences.
  
  
  
  Contact SAP Support:
  
  If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with the error message, product GUID, and any relevant details about the configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and others that pertain to product and marketing management.
  SAP Notes: Check the SAP Support Portal for any notes related to CRM_MKTPR216 or similar issues.
  Data Migration: If this issue arose after a data migration, review the migration process to ensure that all necessary data was transferred correctly.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.