How To Fix CRM_MKTPR078 - Marketing object used in &1 up/down selling rules

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 078

• Message text: Marketing object used in &1 up/down selling rules

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR078 - Marketing object used in &1 up/down selling rules ?

  The SAP error message CRM_MKTPR078 indicates that a marketing object is being used in up-selling or down-selling rules, which is not allowed in the current context. This error typically arises in the SAP Customer Relationship Management (CRM) module when there is an attempt to use a marketing object that is not properly configured or is incompatible with the up-selling or down-selling rules defined in the system.
  Cause:
  
  Invalid Marketing Object: The marketing object referenced in the up-selling or down-selling rules may not be valid or may not exist in the system.
  Configuration Issues: The marketing object may not be configured correctly in the system, leading to its improper use in the rules.
  Incompatibility: The marketing object may not be compatible with the specific up-selling or down-selling rules being applied.
  
  Solution:
  
  
  Check Marketing Object Configuration:
  
  Verify that the marketing object being used is correctly defined and configured in the system.
  Ensure that the object is active and has the necessary attributes set.
  
  
  
  Review Up/Down Selling Rules:
  
  Examine the up-selling and down-selling rules to ensure that they are correctly set up to use the marketing object in question.
  Make sure that the rules are designed to work with the specific type of marketing object you are trying to use.
  
  
  
  Adjust Rules or Objects:
  
  If the marketing object is not suitable for the rules, consider modifying the rules to use a different marketing object that is compatible.
  Alternatively, if the marketing object needs to be used, you may need to adjust its configuration or create a new object that meets the requirements.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on configuring marketing objects and rules.
  Check for any known issues or updates related to the error message in SAP Notes.
  
  
  
  Testing:
  
  After making changes, test the up-selling and down-selling functionality to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes that may provide additional insights or patches related to this error message.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing object configuration (e.g., CRMD_ORDER, CRMD_ORDERADM_H).
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP team for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.