How To Fix CRM_MKTPR072 - Check association rule: Rule contains only one up/down-selling product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 072

• Message text: Check association rule: Rule contains only one up/down-selling product

What causes this issue?

An up/down-selling rule should contain products which vary in terms of
their ranking value. Such a rule should contain at least two products.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that you have entered at least two alternative products in this
association rule.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR072 - Check association rule: Rule contains only one up/down-selling product ?

  The SAP error message CRM_MKTPR072 indicates that there is an issue with an association rule in the context of marketing or sales within the SAP Customer Relationship Management (CRM) module. Specifically, the error states that the rule contains only one up-selling or down-selling product, which is not valid for the intended functionality.
  Cause:
  The error occurs because:
  
  An association rule is expected to have at least two products: one that is being sold (the main product) and one or more related products (up-sell or down-sell products).
  If the rule only contains a single product, it does not fulfill the requirement for establishing a relationship between products for up-selling or down-selling.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Association Rule:
  
  Go to the configuration or management area where the association rules are defined.
  Check the specific rule that is causing the error.
  
  
  
  Modify the Rule:
  
  Ensure that the rule includes at least one main product and at least one related product (either up-sell or down-sell).
  If necessary, add additional products to the rule to meet the requirement.
  
  
  
  Validate the Rule:
  
  After making changes, validate the rule to ensure that it no longer triggers the error.
  Test the rule in a controlled environment to confirm that it behaves as expected.
  
  
  
  Documentation and Training:
  
  Document the changes made to the association rule for future reference.
  If applicable, provide training or guidance to users on how to create valid association rules to prevent similar issues in the future.
  
  
  
  Related Information:
  
  Association Rules: These are used in marketing to suggest additional products to customers based on their purchasing behavior. They can be configured for both up-selling (suggesting a higher-end product) and down-selling (suggesting a lower-end product).
  SAP CRM Configuration: Familiarity with the SAP CRM configuration settings is essential for managing association rules effectively.
  Error Handling: Understanding how to interpret and resolve error messages in SAP can help streamline processes and improve user experience.
  
  If the issue persists after following these steps, it may be beneficial to consult SAP support or refer to the SAP community forums for additional insights and assistance.