How To Fix CRM_MKTPR071 - Check association rule: No up-selling/down-selling product specified

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 071

• Message text: Check association rule: No up-selling/down-selling product specified

What causes this issue?

An up/down-selling rule should contain products which vary in terms of
their ranking value. Such a rule should contain at least two products.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check that you have entered at least two alternative products in this
association rule.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR071 - Check association rule: No up-selling/down-selling product specified ?

  The SAP error message CRM_MKTPR071 indicates that there is an issue with the association rule in the context of up-selling or down-selling products in the SAP Customer Relationship Management (CRM) system. This error typically arises when a marketing or sales activity is trying to utilize an association rule that does not have a specified product for up-selling or down-selling.
  Cause:
  
  Missing Product Specification: The association rule that is being referenced does not have any products defined for up-selling or down-selling.
  Incorrect Configuration: The configuration of the association rules may be incomplete or incorrect, leading to the absence of necessary product associations.
  Data Inconsistency: There may be inconsistencies in the data that prevent the system from identifying the appropriate products for the association rule.
  
  Solution:
  
  
  Check Association Rules:
  
  Navigate to the transaction or configuration area where the association rules are defined (e.g., in the CRM system, this could be under Marketing or Sales configuration).
  Verify that the association rules have the necessary products defined for up-selling and down-selling.
  
  
  
  Define Products:
  
  If the association rule is missing products, you will need to add the relevant up-selling and down-selling products to the rule.
  Ensure that the products are correctly linked to the association rule.
  
  
  
  Review Configuration:
  
  Check the overall configuration of the marketing or sales process to ensure that all necessary settings are correctly defined.
  Look for any missing links or configurations that could affect the association rules.
  
  
  
  Data Validation:
  
  Validate the data in the system to ensure that there are no inconsistencies or errors that could be causing the issue.
  Run any necessary data consistency checks or reports to identify potential problems.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring association rules and resolving related errors.
  
  
  
  Testing:
  
  After making changes, test the configuration to ensure that the error no longer occurs and that the up-selling/down-selling functionality works as intended.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to marketing and sales activities, such as CRMD_ORDER, CRMD_ORDERADM_H, or specific configuration transactions.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that could resolve the issue.
  Community Forums: Engage with SAP community forums or support channels for additional help and shared experiences from other users who may have encountered the same error.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.