How To Fix CRM_MKTPR035 - Product &1 exists in active up-/down-selling rule for target group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 035

• Message text: Product &1 exists in active up-/down-selling rule for target group &2

What causes this issue?

You can define more than one up-selling/down-selling rule for a given
target group, but only provided the products involved are different in
each case.
Product &1 already exists in another active rule for this target group.

System Response

The product association rule cannot be saved.

How to fix this error?

Remove product &V1& from this product association rule.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR035 - Product &1 exists in active up-/down-selling rule for target group &2 ?

  The SAP error message CRM_MKTPR035 indicates that a product (denoted as &1) is currently part of an active up-selling or down-selling rule for a specific target group (denoted as &2). This error typically arises in the context of marketing and sales processes within SAP CRM, particularly when trying to perform actions that involve the product in question, such as deleting or modifying it.
  Cause:
  The primary cause of this error is that the product you are trying to manipulate is linked to an active up-selling or down-selling rule. These rules are used to suggest additional products (up-selling) or alternatives (down-selling) to customers based on their interests or purchasing behavior. If a product is part of such a rule, the system prevents changes to ensure the integrity of the marketing strategy.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Identify the Rule: Determine which up-selling or down-selling rule the product is associated with. You can do this by checking the marketing rules in the SAP CRM system.
  
  
  Modify or Deactivate the Rule: If you need to remove or change the product, you may need to either modify the existing rule to exclude the product or deactivate the rule entirely if it is no longer needed.
  
  
  Check Target Group: Ensure that the target group associated with the rule is still relevant. If the target group is outdated or no longer applicable, consider updating it.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on managing up-selling and down-selling rules.
  
  
  Seek Help from SAP Support: If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting SAP notes for additional guidance.
  
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes in SAP to access marketing rules, such as CRMD_ORDER for managing marketing documents or CRMD_ORDERADM_H for accessing order management.
  SAP Notes: Check for any relevant SAP Notes that might provide additional insights or patches related to this error.
  User Permissions: Ensure that you have the necessary permissions to modify marketing rules, as restrictions may also lead to errors.
  
  By following these steps, you should be able to address the CRM_MKTPR035 error and proceed with your intended actions in SAP CRM.