How To Fix CRM_MKTPR034 - Product &1 exists in inactive up-/down-selling rule for target group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPR - CRM Marketing: Product Proposal CUD Products

• Message number: 034

• Message text: Product &1 exists in inactive up-/down-selling rule for target group &2

What causes this issue?

You can define more than one up-selling/down-selling rule for a given
target group, but only provided the products involved are different in
each case.

System Response

The product association rule cannot be saved.

How to fix this error?

Remove product &V1& from this product association rule.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPR034 - Product &1 exists in inactive up-/down-selling rule for target group &2 ?

  The SAP error message CRM_MKTPR034 indicates that a product (denoted as &1) exists in an inactive up-selling or down-selling rule for a specific target group (denoted as &2). This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform actions related to marketing or sales activities involving products that are part of inactive rules.
  Cause:
  
  Inactive Up-/Down-Selling Rule: The product you are trying to work with is linked to an up-selling or down-selling rule that is currently inactive. This means that the system does not consider this rule for active marketing or sales processes.
  Target Group Configuration: The target group you are working with may have been configured to include products that are not currently active, leading to this error when attempting to execute certain functions.
  
  Solution:
  
  
  Activate the Rule: 
  
  Navigate to the relevant up-selling or down-selling rule in the SAP CRM system.
  Check the status of the rule and activate it if necessary. This can usually be done in the CRM Marketing area where you manage rules.
  
  
  
  Remove the Product from the Inactive Rule:
  
  If the rule is not intended to be active, consider removing the product from the inactive up-selling or down-selling rule.
  This can be done by editing the rule and excluding the product from the list.
  
  
  
  Check Target Group Settings:
  
  Review the target group settings to ensure that they are correctly configured and do not reference inactive rules or products.
  If necessary, create a new target group that does not include the inactive rules.
  
  
  
  Consult Documentation: 
  
  Refer to SAP documentation or help resources for more detailed steps on managing up-selling and down-selling rules, as well as target groups.
  
  
  
  Contact Support: 
  
  If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Up-Selling and Down-Selling: These are marketing strategies used to encourage customers to purchase more expensive items or additional products. In SAP CRM, these strategies are managed through specific rules that can be activated or deactivated.
  Target Groups: In SAP CRM, target groups are used to segment customers for marketing campaigns. Proper configuration of target groups is essential for effective marketing efforts.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage marketing rules and target groups, such as CRMD_ORDER or CRMD_ORDERADM_H.
  
  By addressing the inactive rule and ensuring that your target group is correctly configured, you should be able to resolve the CRM_MKTPR034 error.