How To Fix CRM_MKTPL_VOUCHER019 - Expiration date occurs in the past

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_VOUCHER - Voucher Handling Messages

• Message number: 019

• Message text: Expiration date occurs in the past

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_VOUCHER019 - Expiration date occurs in the past ?

  The SAP error message CRM_MKTPL_VOUCHER019 indicates that there is an issue with the expiration date of a marketing voucher or promotion. Specifically, this error occurs when the expiration date of the voucher is set to a date that is earlier than the current date, meaning the voucher is already expired.
  Cause:
  
  Expired Voucher: The most common cause is that the expiration date of the voucher has passed.
  Incorrect Date Entry: There may have been an error in entering the expiration date, leading to it being set incorrectly.
  System Date: The system date may be set incorrectly, causing valid vouchers to appear expired.
  
  Solution:
  
  Check Expiration Date: Review the expiration date of the voucher in the system. If it is indeed in the past, you will need to update it to a future date.
  Modify Voucher: If the voucher is still valid and should be active, modify the expiration date to a future date.
  Create New Voucher: If the voucher is expired and cannot be modified, consider creating a new voucher with the correct details and a valid expiration date.
  System Date Verification: Ensure that the system date is correct. If the system date is incorrect, it may need to be adjusted by your system administrator.
  Consult Documentation: Refer to SAP documentation or your organization's guidelines for managing marketing vouchers to ensure compliance with any specific rules or processes.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to access and modify marketing documents.
  User Authorization: Ensure that you have the necessary permissions to modify or create vouchers in the system.
  SAP Notes: Check for any relevant SAP Notes or updates that may address known issues related to voucher management.
  Testing: After making changes, test the voucher in the system to ensure that it is functioning as expected and that the error does not reoccur.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.