How To Fix CRM_MKTPL_RTOM013 - Description language and notes language do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RTOM - Messages for RTOM assignments

• Message number: 013

• Message text: Description language and notes language do not match

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RTOM013 - Description language and notes language do not match ?

  The SAP error message CRM_MKTPL_RTOM013 indicates that there is a mismatch between the description language and the notes language in the system. This typically occurs in the context of marketing planning or when working with marketing plans, where the system expects the languages to be consistent.
  Cause:
  
  Language Settings: The error usually arises when the language settings for the marketing plan or the related objects (like descriptions or notes) are not aligned. For example, if the description is in English but the notes are in German, the system will throw this error.
  Data Entry: It can also occur if data was entered in different languages without proper configuration or if the language settings were changed after data entry.
  Configuration Issues: There may be configuration issues in the SAP system that lead to this mismatch.
  
  Solution:
  
  Check Language Settings: Verify the language settings for the marketing plan and ensure that both the description and notes are in the same language. You can do this by navigating to the relevant marketing plan in the SAP GUI and checking the language fields.
  Update Data: If you find that the languages do not match, update the description or notes to ensure they are consistent. This may involve editing the marketing plan or related objects.
  Configuration Review: If the issue persists, review the configuration settings in the SAP system to ensure that the language settings are correctly defined for marketing planning.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on how to manage language settings in your version of SAP CRM.
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance on language settings.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing planning (e.g., CRMD_ORDER, CRMD_ORDERADM_H) to navigate and troubleshoot effectively.
  User Roles: Ensure that the user roles and authorizations are correctly set up, as this can sometimes affect access to language settings.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_RTOM013 error and ensure that your marketing plans are correctly configured in terms of language consistency.