How To Fix CRM_MKTPL_RTOM012 - Navigation not possible due to existing errors

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_RTOM - Messages for RTOM assignments

• Message number: 012

• Message text: Navigation not possible due to existing errors

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_RTOM012 - Navigation not possible due to existing errors ?

  The SAP error message CRM_MKTPL_RTOM012, which states "Navigation not possible due to existing errors," typically occurs in the SAP Customer Relationship Management (CRM) module when there are issues preventing the system from navigating to a specific object or transaction. This error can arise from various underlying causes, and resolving it often requires a systematic approach.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the CRM system that prevent navigation.
  Authorization Issues: The user may not have the necessary authorizations to access the specific transaction or object.
  Configuration Errors: Incorrect configuration settings in the CRM system can lead to navigation issues.
  System Errors: There may be temporary system errors or issues with the backend that affect navigation.
  Missing or Incomplete Objects: The object you are trying to navigate to may not exist or may be incomplete.
  
  Solutions:
  
  
  Check for Data Inconsistencies:
  
  Review the data related to the object you are trying to access. Ensure that all required fields are filled and that there are no inconsistencies.
  Use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check the relevant tables for missing or incorrect data.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the necessary authorizations to access the object. You can check this using transaction SU53 to analyze authorization failures.
  If necessary, work with your security team to adjust the user's roles and authorizations.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings in the CRM system to ensure they are set up correctly. This may involve checking customizing settings in transaction SPRO.
  Look for any recent changes that may have affected the configuration.
  
  
  
  System Logs and Error Messages:
  
  Check the system logs for any additional error messages that may provide more context. You can use transaction SLG1 to view application logs.
  Look for any short dumps using transaction ST22 that may indicate underlying issues.
  
  
  
  Consult SAP Notes:
  
  Search the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SU53, SPRO, SLG1, and ST22.
  Documentation: Review SAP documentation related to CRM navigation and error handling for additional insights.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify the cause of the CRM_MKTPL_RTOM012 error and implement a suitable solution.