How To Fix CRM_MKTPL_MASS023 - Error during error database update

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 023

• Message text: Error during error database update

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS023 - Error during error database update ?

  The SAP error message CRM_MKTPL_MASS023, which indicates "Error during database update," typically occurs in the context of mass processing in SAP CRM, particularly when dealing with marketing plans or similar data updates. This error can arise due to various reasons, including data inconsistencies, issues with the database, or problems with the underlying application logic.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being processed, such as missing mandatory fields or invalid data formats.
  Database Locking Issues: The database might be locked by another transaction, preventing the update from being completed.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to perform the update.
  System Performance: High system load or performance issues can lead to timeouts or failures during the update process.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard processing logic.
  
  Solutions:
  
  Check Data Validity: Review the data being processed for any inconsistencies or missing fields. Ensure that all required fields are populated correctly.
  Review Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the failure.
  Database Locks: Use transaction SM12 to check for any locks on the database tables that might be causing the issue. If necessary, release the locks.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the update. You can use transaction SU53 to analyze authorization issues.
  Performance Monitoring: Monitor system performance and check for any bottlenecks. If the system is under heavy load, consider scheduling the mass update during off-peak hours.
  Debugging: If the issue persists, consider debugging the process to identify any custom code or enhancements that may be causing the error.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM12 (Display and Delete Locks), and SU53 (Authorization Check).
  SAP Support: If the issue cannot be resolved internally, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the context in which it occurred.
  Documentation: Review SAP documentation related to CRM marketing planning and mass processing for any additional guidelines or best practices.
  
  By following these steps, you should be able to identify the root cause of the CRM_MKTPL_MASS023 error and implement an appropriate solution.