How To Fix CRM_APO116 - Availability check: Item not found (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_APO - Dates

• Message number: 116

• Message text: Availability check: Item not found (see long text)

What causes this issue?

While transferring the results of the ATP check, an item was not found
that is mandatory for further processing. As a result of this
inconsistent system status, further processing has been cancelled.
This problem has been previously observed in the assignment of RBA in
APO and was mostly caused by faulty customizing of item category
determination or copy control.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the item category determination and the copy control in
Customizing.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_APO116 - Availability check: Item not found (see long text) ?

  The SAP error message CRM_APO116, which states "Availability check: Item not found," typically occurs in the context of an availability check in the SAP system, particularly when dealing with Advanced Planning and Optimization (APO) or Customer Relationship Management (CRM) modules. This error indicates that the system is unable to find the specified item in the availability check process.
  Causes:
  
  Item Not Created: The item you are trying to check availability for may not exist in the system.
  Incorrect Item Number: The item number or material number may have been entered incorrectly.
  Data Synchronization Issues: There may be a delay or issue in data synchronization between the CRM and APO systems.
  Master Data Issues: The material master data may not be properly maintained or may be missing necessary information.
  Configuration Issues: The configuration settings for availability checks may not be set up correctly in the system.
  Status of the Item: The item may be in a status that does not allow it to be checked for availability (e.g., blocked or inactive).
  
  Solutions:
  
  Verify Item Existence: Check if the item exists in the system by searching for it in the material master (transaction MM03).
  Check Item Number: Ensure that the item number or material number is entered correctly in the transaction.
  Data Synchronization: If using both CRM and APO, ensure that data synchronization is functioning correctly. You may need to run synchronization jobs or check for errors in the data transfer.
  Review Master Data: Ensure that the material master data is complete and correctly maintained, including all necessary views (e.g., sales, purchasing, and plant data).
  Check Configuration: Review the configuration settings for availability checks in the system (transaction SPRO) to ensure they are set up correctly.
  Item Status: Check the status of the item to ensure it is active and not blocked for availability checks.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), MD04 (Stock/Requirements List), or CRM Order Management transactions to investigate further.
  Long Text: The long text associated with the error message may provide additional context or specific details about the issue. You can view it by clicking on the message or using the message number in the SAP message documentation.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Authorization: Ensure that the user has the necessary authorizations to perform availability checks.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.