How To Fix CRM_MKTPL_MASS024 - Error during error object retrieval from database

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 024

• Message text: Error during error object retrieval from database

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS024 - Error during error object retrieval from database ?

  The SAP error message CRM_MKTPL_MASS024, which indicates "Error during error object retrieval from database," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue retrieving data from the database. This can occur due to various reasons, including database connectivity issues, data inconsistencies, or problems with the underlying database structure.
  Causes:
  
  Database Connectivity Issues: There may be a problem with the connection between the SAP application and the database.
  Data Inconsistencies: The data in the database may be corrupted or inconsistent, leading to retrieval errors.
  Database Locking: If the database is locked by another process, it may prevent the retrieval of the required data.
  Authorization Issues: The user may not have the necessary permissions to access the data.
  Configuration Issues: Incorrect configuration settings in the CRM system or database can lead to retrieval errors.
  Performance Issues: High load on the database or server can lead to timeouts or failures in data retrieval.
  
  Solutions:
  
  Check Database Connectivity: Ensure that the connection to the database is stable and functioning correctly. You can test the connection using transaction codes like DBACOCKPIT or SM21 for logs.
  Review Logs: Check the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages that may provide more context.
  Data Consistency Check: Run consistency checks on the relevant database tables to identify and resolve any inconsistencies.
  Check Authorizations: Verify that the user has the necessary authorizations to access the data in question.
  Database Performance: Monitor the performance of the database and server. If there are performance issues, consider optimizing queries or increasing resources.
  Restart Services: Sometimes, restarting the SAP application server or database services can resolve temporary issues.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that may address this specific error.
  Contact SAP Support: If the issue persists, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 (Application Log), SM21 (System Log), and DBACOCKPIT (Database Cockpit) for troubleshooting.
  SAP Notes: Regularly check for updates and patches related to CRM and database issues in the SAP Support Portal.
  Documentation: Review SAP documentation for CRM and database management for best practices and troubleshooting steps.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_MKTPL_MASS024 error.