How To Fix CRM_MKTPL_MASS020 - Error during sequential processing

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 020

• Message text: Error during sequential processing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS020 - Error during sequential processing ?

  The SAP error message CRM_MKTPL_MASS020 typically occurs during the mass processing of marketing plans or activities in the SAP Customer Relationship Management (CRM) module. This error indicates that there was an issue during the sequential processing of the marketing plan or activity, which can be caused by various factors.
  Causes:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the marketing plan or activity that is being processed.
  Authorization Issues: The user executing the mass processing may not have the necessary authorizations to perform the action.
  System Configuration: Incorrect configuration settings in the CRM system can lead to processing errors.
  Technical Issues: There may be underlying technical issues, such as database locks or system performance problems, that prevent successful processing.
  Dependencies: The marketing plan or activity may depend on other objects or data that are not available or are in an inconsistent state.
  
  Solutions:
  
  Check Data Integrity: Review the marketing plan or activity data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Review Authorizations: Verify that the user has the necessary authorizations to execute the mass processing. If not, adjust the user roles or permissions accordingly.
  System Configuration: Check the configuration settings related to marketing plans and activities. Ensure that they are set up correctly and align with business requirements.
  Monitor System Performance: Look for any performance issues or database locks that may be affecting the processing. You can use transaction codes like SM37 (Job Monitoring) to check for any background job issues.
  Check Logs: Review the application logs (transaction SLG1) for more detailed error messages that can provide insights into the specific cause of the error.
  Test in a Development Environment: If possible, replicate the issue in a development or test environment to identify the root cause without affecting production data.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide patches or updates.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing activities and CRMD_ORDERADM_H for accessing order administration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Documentation: Refer to the official SAP documentation for CRM marketing processes to understand the expected behavior and configuration settings.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP Basis or technical support team for further investigation.