How To Fix CRM_MKTPL_MASS013 - ---> Background job: &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 013

• Message text: ---> Background job: &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS013 - ---> Background job: &1 ?

  The SAP error message CRM_MKTPL_MASS013 typically relates to issues encountered during the execution of a background job in the SAP Customer Relationship Management (CRM) module, particularly in the context of mass processing or mass changes in marketing planning.
  Cause:
  The error message CRM_MKTPL_MASS013 can occur due to several reasons, including but not limited to:
  
  Data Issues: There may be inconsistencies or missing data in the records being processed. This could include missing mandatory fields or invalid data formats.
  Authorization Issues: The user executing the background job may not have the necessary authorizations to perform the actions required by the job.
  System Configuration: There may be configuration issues in the CRM system that prevent the job from executing successfully.
  Job Scheduling Issues: The background job may not have been scheduled correctly, or there may be conflicts with other jobs running at the same time.
  Technical Errors: There could be technical issues such as memory shortages, database locks, or other system-related problems.
  
  Solution:
  To resolve the CRM_MKTPL_MASS013 error, you can take the following steps:
  
  
  Check Job Logs: Review the job logs for detailed error messages that can provide more context about the failure. You can do this by navigating to transaction code SM37 (Job Monitoring) and checking the logs for the specific job.
  
  
  Data Validation: Ensure that the data being processed is complete and valid. Check for any missing mandatory fields or incorrect data formats.
  
  
  Authorization Check: Verify that the user executing the job has the necessary authorizations. You can check this in transaction SU53 (Authorization Check) after the error occurs.
  
  
  Configuration Review: Review the configuration settings related to the marketing planning and mass processing to ensure they are set up correctly.
  
  
  Job Rescheduling: If there are conflicts with other jobs, consider rescheduling the job to a different time when system load is lower.
  
  
  System Health Check: Perform a system health check to identify any technical issues such as memory shortages or database locks. You may need to involve your Basis team for this.
  
  
  Consult Documentation: Refer to SAP Notes or documentation related to the specific error message for any known issues or patches that may need to be applied.
  
  
  Contact SAP Support: If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SM37: Job Monitoring
  SU53: Authorization Check
  ST22: Dump Analysis (for ABAP runtime errors)
  SLG1: Application Log
  
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide additional troubleshooting steps.
  
  
  Documentation: Review the SAP Help Portal for documentation related to CRM marketing planning and mass processing functionalities.
  
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.