How To Fix CRM_MKTPL_MASS011 - Job &1 started on &2 at &3 by &4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_MASS - Messages for Marketing Mass Change, Copy & Approval

• Message number: 011

• Message text: Job &1 started on &2 at &3 by &4

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_MASS011 - Job &1 started on &2 at &3 by &4 ?

  The SAP error message CRM_MKTPL_MASS011 typically relates to issues encountered during the execution of a mass processing job in the SAP Customer Relationship Management (CRM) module, particularly in the context of marketing planning or mass data processing.
  Cause:
  The error message indicates that a job (identified by the job name &1) was started on a specific date and time (&2 at &3) by a particular user (&4), but it encountered an issue that prevented it from completing successfully. The specific cause of the error can vary, but common reasons include:
  
  Data Issues: There may be inconsistencies or errors in the data being processed, such as missing mandatory fields or invalid data formats.
  Configuration Problems: Incorrect configuration settings in the marketing planning module or related components can lead to processing failures.
  System Performance: Resource constraints, such as insufficient memory or processing power, can cause jobs to fail.
  Authorization Issues: The user who initiated the job may not have the necessary authorizations to execute the job or access certain data.
  Job Scheduling Conflicts: Conflicts with other scheduled jobs or processes may lead to failures.
  
  Solution:
  To resolve the CRM_MKTPL_MASS011 error, you can take the following steps:
  
  Check Job Logs: Review the job logs for detailed error messages that can provide insights into what went wrong. You can access job logs through transaction code SM37.
  Data Validation: Ensure that the data being processed is complete and valid. Check for any missing or incorrect entries in the relevant tables.
  Configuration Review: Verify the configuration settings in the marketing planning module to ensure they are set up correctly.
  Resource Monitoring: Monitor system resources to ensure that there are no performance bottlenecks. You can use transaction codes like ST02 (buffer management) and ST06 (OS monitoring) to check system performance.
  Authorization Check: Confirm that the user who started the job has the necessary authorizations to execute the job and access the required data.
  Re-schedule the Job: If the job was interrupted due to conflicts with other jobs, consider rescheduling it during a time when system load is lower.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM37 (Job Monitoring), SM21 (System Log), and ST22 (Dump Analysis) to troubleshoot further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address known issues related to this error message.
  Documentation: Review the official SAP documentation for CRM marketing planning to understand the expected data structures and configurations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP Basis team or reach out to SAP support for further assistance.