How To Fix CRM_MKTPL_LOY068 - Program partner join date is later than loyalty program end date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 068

• Message text: Program partner join date is later than loyalty program end date

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY068 - Program partner join date is later than loyalty program end date ?

  The SAP error message CRM_MKTPL_LOY068 indicates that there is a mismatch between the partner's join date and the loyalty program's end date. Specifically, this error occurs when a partner (customer or participant) is trying to join a loyalty program, but their join date is set to a date that is later than the end date of the loyalty program. 
  Cause:
  
  Incorrect Join Date: The partner's join date may have been entered incorrectly, leading to a date that is after the loyalty program's end date.
  Loyalty Program Configuration: The loyalty program may have been configured with an end date that is earlier than the intended join date for the partner.
  Data Entry Errors: Manual data entry errors can lead to incorrect dates being recorded in the system.
  
  Solution:
  
  Verify Dates: Check the join date of the partner and the end date of the loyalty program. Ensure that the join date is earlier than the end date of the loyalty program.
  Update Join Date: If the join date is incorrect, update it to a valid date that is before the loyalty program's end date.
  Review Loyalty Program Settings: If the loyalty program's end date is incorrect, consider updating the program's end date to extend the program or to align with the intended join dates of participants.
  Consult Documentation: Review any relevant documentation or guidelines for setting up loyalty programs to ensure compliance with business rules.
  Test Changes: After making any changes, test the scenario again to ensure that the error no longer occurs.
  
  Related Information:
  
  Loyalty Program Management: Understanding how loyalty programs are structured in SAP CRM can help in troubleshooting similar issues in the future.
  SAP Notes and Documentation: Check SAP Notes for any known issues or patches related to loyalty program management.
  User Roles and Permissions: Ensure that the user making the changes has the appropriate permissions to modify partner and loyalty program data.
  Consult with SAP Support: If the issue persists after checking the dates and making necessary adjustments, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure that partners can successfully join the loyalty program.