How To Fix CRM_MKTPL_LOY067 - Partnership &1 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 067

• Message text: Partnership &1 is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY067 - Partnership &1 is not active ?

  The SAP error message CRM_MKTPL_LOY067 indicates that a partnership (such as a customer or business partner) is not active in the system. This error typically arises in the context of loyalty management or marketing planning within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  
  Inactive Partnership: The partnership (business partner) you are trying to use in a transaction or process is not active. This could be due to various reasons, such as:
  
  The business partner has been marked as inactive.
  The business partner's status has been changed to "blocked" or "inactive" in the system.
  The partnership is not properly set up or has missing data.
  
  
  
  Data Consistency Issues: There may be inconsistencies in the data related to the partnership, such as missing or incorrect entries in the relevant tables.
  
  
  Solution:
  
  
  Check Business Partner Status:
  
  Go to the Business Partner transaction (e.g., transaction code BP).
  Search for the specific business partner mentioned in the error message.
  Verify the status of the business partner. If it is inactive, you will need to activate it.
  
  
  
  Activate the Business Partner:
  
  If the business partner is inactive, you can activate it by editing the business partner details and changing the status to active.
  Ensure that all necessary roles and data are correctly assigned to the business partner.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to partnerships in the CRM system. Ensure that the settings allow for the use of the partnership in the desired processes.
  
  
  
  Data Consistency Check:
  
  Run any relevant data consistency checks or reports to identify and resolve any inconsistencies related to the business partner.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing business partners and resolving related errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (for CRM orders), and others that may be relevant to your specific use case.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify business partner data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.