How To Fix CRM_MKTPL_LOY015 - Rule switched to expert mode

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 015

• Message text: Rule switched to expert mode

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY015 - Rule switched to expert mode ?

  The SAP error message CRM_MKTPL_LOY015 indicates that a specific rule in the SAP CRM Marketing Planning and Loyalty Management module has been switched to "expert mode." This typically occurs when the system encounters a situation where the standard processing cannot be applied, and it requires more detailed or advanced configuration.
  Cause:
  
  Complexity of the Rule: The rule being processed may have complex conditions or actions that cannot be handled in the standard mode.
  Missing Configuration: There may be missing or incomplete configuration settings that prevent the rule from being executed in the standard mode.
  Data Issues: Inconsistent or incomplete data in the relevant master data or transactional data can lead to the system switching to expert mode.
  Custom Enhancements: If there are custom enhancements or modifications in the system, they may not be compatible with the standard processing logic.
  
  Solution:
  
  Review Rule Configuration: Check the configuration of the rule that triggered the error. Ensure that all necessary conditions and actions are properly defined.
  Check for Missing Data: Verify that all required master data and transactional data are complete and consistent. This includes checking customer data, product data, and any other relevant entities.
  Consult Documentation: Refer to SAP documentation or help resources for guidance on the specific rule and its requirements.
  Debugging: If you have access to the development environment, consider debugging the rule execution to identify the exact point of failure or the reason for switching to expert mode.
  Consult SAP Notes: Look for any relevant SAP Notes that may address this specific error message or provide guidance on similar issues.
  Engage SAP Support: If the issue persists and you cannot resolve it, consider reaching out to SAP support for assistance. Provide them with detailed information about the error, including the context in which it occurs.
  
  Related Information:
  
  Expert Mode: In expert mode, users may have to manually intervene or provide additional input to resolve the issue. This mode is typically used for advanced scenarios that require more detailed processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that may help you analyze and manage marketing rules, such as CRMD_ORDER, CRMD_ORDERADM_H, or specific transaction codes related to marketing planning.
  Training and Documentation: Ensure that users working with marketing rules are adequately trained and have access to documentation that explains how to configure and troubleshoot marketing rules in SAP CRM.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.