How To Fix CRM_MKTPL_LOY014 - Tier group &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 014

• Message text: Tier group &1 does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY014 - Tier group &1 does not exist ?

  The SAP error message CRM_MKTPL_LOY014 indicates that a specified tier group (in this case, represented by &1) does not exist in the system. This error typically arises in the context of loyalty management or marketing planning within the SAP Customer Relationship Management (CRM) module.
  Cause:
  
  Non-Existent Tier Group: The tier group you are trying to reference has not been created or does not exist in the system.
  Incorrect Configuration: There may be a configuration issue where the tier group is not properly set up in the system.
  Data Entry Error: The tier group name or ID may have been entered incorrectly, leading to the system being unable to find it.
  Transport Issues: If the tier group was recently created in a different environment (like development) and not transported to the current environment (like production), it may not be available.
  
  Solution:
  
  
  Check Tier Group Configuration:
  
  Navigate to the relevant configuration area in SAP CRM where tier groups are defined.
  Verify if the tier group exists and is correctly configured.
  
  
  
  Create the Tier Group:
  
  If the tier group does not exist, you may need to create it. This can typically be done through the SAP GUI by accessing the relevant transaction code (e.g., CRMD_ORDER or SPRO for configuration).
  
  
  
  Verify Data Entry:
  
  Double-check the input for the tier group ID or name to ensure there are no typographical errors.
  
  
  
  Transport Requests:
  
  If the tier group was created in a different environment, ensure that the transport requests have been properly executed to bring the changes into the current environment.
  
  
  
  Consult Documentation:
  
  Review any relevant SAP documentation or notes related to tier groups and loyalty management for additional guidance.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes related to loyalty management and marketing planning, such as CRMD_ORDER, CRMD_ORDERADM_H, or configuration paths in SPRO.
  SAP Notes: Search for SAP Notes related to CRM_MKTPL_LOY014 for any patches or updates that may address this issue.
  Documentation: Review the SAP Help Portal for detailed information on configuring tier groups and loyalty programs.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.