How To Fix CRM_MKTPL_LOY006 - Expiration proc. ID does not exist for tier &1 and tier group &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 006

• Message text: Expiration proc. ID does not exist for tier &1 and tier group &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY006 - Expiration proc. ID does not exist for tier &1 and tier group &2 ?

  The SAP error message CRM_MKTPL_LOY006 indicates that there is an issue with the expiration process ID for a specific tier and tier group in the context of loyalty management within SAP CRM. This error typically arises when the system is unable to find a valid expiration process ID associated with the specified tier and tier group.
  Cause:
  
  Missing Configuration: The expiration process ID may not be configured for the specified tier and tier group in the loyalty management settings.
  Incorrect Tier or Tier Group: The tier or tier group specified in the transaction may not exist or may have been incorrectly entered.
  Data Inconsistency: There may be inconsistencies in the data related to tiers and tier groups, possibly due to recent changes or updates in the system.
  Authorization Issues: The user may not have the necessary authorizations to access the configuration for the specified tier and tier group.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the loyalty management configuration settings in SAP.
  Verify that the expiration process ID is correctly defined for the specified tier and tier group.
  If it is missing, create or assign the appropriate expiration process ID.
  
  
  
  Validate Tier and Tier Group:
  
  Ensure that the tier and tier group you are working with exist in the system.
  Check for any typos or incorrect entries in the tier or tier group identifiers.
  
  
  
  Review Data Consistency:
  
  Run consistency checks on the loyalty management data to identify any discrepancies.
  If inconsistencies are found, correct them as necessary.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the loyalty management settings.
  If needed, consult with your SAP security team to review and adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for additional guidance on configuring expiration processes in loyalty management.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration, CRMD_ORDER for managing CRM orders, and others related to loyalty management.
  SAP Notes: Check for any SAP Notes related to CRM loyalty management that may address known issues or provide patches.
  Community Forums: Engage with SAP community forums or user groups for insights and solutions shared by other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the cause of the CRM_MKTPL_LOY006 error message.