How To Fix CRM_MKTPL_LOY005 - No lower tier than this tier

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_LOY - Message class for loyalty

• Message number: 005

• Message text: No lower tier than this tier

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_LOY005 - No lower tier than this tier ?

  The SAP error message CRM_MKTPL_LOY005 with the description "No lower tier than this tier" typically occurs in the context of loyalty management within SAP CRM. This error indicates that the system is unable to find a lower tier for a loyalty program or a specific tier in the loyalty hierarchy.
  Cause:
  
  Tier Configuration: The loyalty program may not have been configured correctly. Specifically, there may be no defined lower tiers for the current tier you are trying to access or process.
  Hierarchy Issues: The tier hierarchy might be incomplete or incorrectly set up, leading to the absence of a lower tier.
  Data Integrity: There could be issues with the data integrity in the loyalty program setup, such as missing or incorrect entries in the relevant tables.
  
  Solution:
  
  
  Check Tier Configuration:
  
  Go to the configuration settings for the loyalty program in SAP CRM.
  Verify that the tiers are set up correctly and that each tier has a defined lower tier if applicable.
  
  
  
  Review Hierarchy:
  
  Ensure that the hierarchy of tiers is correctly defined. Each tier should have a clear relationship with its lower tier.
  If necessary, create or adjust the lower tier for the current tier.
  
  
  
  Data Validation:
  
  Check the relevant tables in the database to ensure that all necessary entries exist and are correct.
  Look for any inconsistencies or missing data that could lead to this error.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring loyalty tiers and resolving related issues.
  
  
  
  Testing:
  
  After making changes, test the loyalty program functionality to ensure that the error no longer occurs.
  
  
  
  Seek Support:
  
  If the issue persists after checking the configuration and data, consider reaching out to SAP support or consulting with an SAP expert who specializes in CRM and loyalty management.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to loyalty management, such as CRMD_ORDER for managing loyalty transactions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.