How To Fix CRM_MKTPL_KPI027 - Payment method is not required and was removed (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 027

• Message text: Payment method is not required and was removed (&1)

What causes this issue?

The payment method (in condition technique) is only used for usage
"Rebate" (technical name 'BO'). You are not permitted to make an entry
in this field for other usages.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

The field 'Payment method' is deleted.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI027 - Payment method is not required and was removed (&1) ?

  The SAP error message CRM_MKTPL_KPI027 indicates that a payment method is not required for a specific transaction or process in the SAP Customer Relationship Management (CRM) module, and as a result, it has been removed. This error typically arises in scenarios where payment methods are being processed or validated, but the system determines that a payment method is not necessary for the current context.
  Cause:
  
  Configuration Settings: The payment method may not be configured as required for the specific transaction type or business process in the CRM system.
  Transaction Context: The transaction being processed may not require a payment method due to its nature (e.g., certain marketing activities or internal processes).
  Data Inconsistency: There may be inconsistencies in the data being processed, such as missing or incorrect entries related to payment methods.
  
  Solution:
  
  
  Check Configuration: Review the configuration settings for the payment methods in the CRM system. Ensure that the payment method settings align with the requirements of the transaction type you are working with.
  
  Navigate to the relevant configuration area in SAP (e.g., SPRO) and check the settings for payment methods under the CRM module.
  
  
  
  Review Transaction Type: Verify the transaction type you are working with and confirm whether a payment method is indeed required. If it is not required, you may need to adjust your process accordingly.
  
  
  Data Validation: Ensure that all necessary data related to the transaction is complete and accurate. Check for any missing entries or inconsistencies that could lead to this error.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on the error message and its implications. This can provide insights into how to handle the situation based on best practices.
  
  
  Testing: If changes are made to the configuration or data, conduct tests to ensure that the error does not reoccur and that the transaction processes as expected.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional context and solutions.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Support: If the issue persists and cannot be resolved through configuration or data adjustments, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a suitable solution.