How To Fix CRM_MKTPL_KPI026 - Customizing error for distribution and cost planning (&1 / &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_KPI - Message for KPI functionality

• Message number: 026

• Message text: Customizing error for distribution and cost planning (&1 / &2)

What causes this issue?

CRM attribute &V1& does not have a corresponding entry in the SAP
NetWeaver Business Intelligence (SAP NetWeaver BI) layout.
Info object &V2& is not present in the SAP NetWeaver BI layout.

System Response

CRM attribute &V1& was not synchronized with SAP NetWeaver BI.

How to fix this error?

Make the appropriate corrections in Customizing under <ZK>Customer
Relationship Management -> Marketing -> Marketing Planning and Campaign
Management -> Key Figure Planning -> Maintain Value Distribution</>
or
Make the appropriate corrections to the SAP NetWeaver BI layout.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_KPI026 - Customizing error for distribution and cost planning (&1 / &2) ?

  The SAP error message CRM_MKTPL_KPI026 typically indicates a customizing error related to distribution and cost planning in the SAP Customer Relationship Management (CRM) module. This error can occur when there are inconsistencies or missing configurations in the system that prevent the proper execution of distribution and cost planning processes.
  Cause:
  
  Missing Customizing Settings: The error may arise if certain customizing settings related to distribution and cost planning are not properly configured in the system.
  Inconsistent Data: There may be inconsistencies in the data that are being used for planning, such as missing or incorrect master data.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access certain customizing settings or data.
  Incorrect Planning Versions: The planning version being used may not be correctly set up or may not exist.
  
  Solution:
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing transaction (e.g., SPRO) and verify that all necessary settings for distribution and cost planning are correctly configured.
  Ensure that the planning areas, planning versions, and other related settings are properly defined.
  
  
  
  Validate Master Data:
  
  Check the master data related to the planning process (e.g., products, customers, etc.) to ensure that all required data is available and correctly maintained.
  Look for any missing or inconsistent entries that could lead to the error.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to perform the actions related to distribution and cost planning.
  If needed, consult with your SAP security team to verify and adjust user roles and permissions.
  
  
  
  Check Planning Versions:
  
  Verify that the planning version being used is correctly set up and exists in the system.
  If necessary, create a new planning version or adjust the existing one to ensure it meets the requirements.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes that may address this specific error message. SAP frequently releases notes that provide solutions or workarounds for known issues.
  
  
  
  Debugging:
  
  If the issue persists, consider debugging the process to identify the exact point of failure. This may require the assistance of an SAP technical consultant.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (Customizing), CRMD_ORDER (Order Management), and others that may be involved in the planning process.
  Documentation: Review SAP documentation related to distribution and cost planning for best practices and configuration guidelines.
  Community Forums: Engage with SAP community forums or support channels where other users may have encountered similar issues and can provide insights or solutions.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.