How To Fix CRM_MKTPL_EAI251 - Enter &1 or &2, but not both

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 251

• Message text: Enter &1 or &2, but not both

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI251 - Enter &1 or &2, but not both ?

  The SAP error message CRM_MKTPL_EAI251, which states "Enter &1 or &2, but not both," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is a conflict in the input fields of a transaction or a data entry screen. This error indicates that the system expects the user to provide a value for either one of the two specified fields (denoted as &1 and &2) but not both at the same time.
  Cause:
  The error is triggered when both fields are populated simultaneously, which violates the business logic defined in the system. This could happen in various scenarios, such as:
  
  When creating or updating marketing plans, campaigns, or other related objects where certain fields are mutually exclusive.
  When the user mistakenly fills in both fields due to misunderstanding the requirements.
  
  Solution:
  To resolve this error, follow these steps:
  
  
  Identify the Fields: Check the specific fields indicated by &1 and &2 in the error message. These will be the fields that are causing the conflict.
  
  
  Review Input: Ensure that you have only one of the two fields filled out. You can either:
  
  Clear the value from one of the fields.
  Enter the required information in the other field.
  
  
  
  Validation: After making the necessary adjustments, validate the input to ensure that the error does not reoccur.
  
  
  Documentation: If you are unsure about which field to fill, refer to the SAP documentation or help texts associated with the transaction you are working on. This can provide clarity on the expected input.
  
  
  Consult with Colleagues or Support: If the issue persists or if you are unsure about the correct input, consult with a colleague or reach out to your SAP support team for guidance.
  
  
  Related Information:
  
  Transaction Codes: The error may occur in various transaction codes related to marketing, such as CRM marketing planning or campaign management.
  SAP Notes: Check for any relevant SAP Notes that might address this error or provide additional context.
  User Training: Ensure that users are trained on the specific requirements for data entry in the relevant transactions to minimize the occurrence of such errors.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_EAI251 error and proceed with your work in SAP CRM.