How To Fix CRM_MKTPL_EAI165 - Error while reading user statuses

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 165

• Message text: Error while reading user statuses

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI165 - Error while reading user statuses ?

  The SAP error message CRM_MKTPL_EAI165, which indicates "Error while reading user statuses," typically occurs in the context of SAP CRM (Customer Relationship Management) when the system encounters issues while trying to retrieve user status information for a particular object, such as a marketing plan or campaign.
  Causes:
  
  Missing User Status Configuration: The user status might not be properly configured in the system, leading to an inability to retrieve it.
  Authorization Issues: The user may not have the necessary authorizations to access the user status data.
  Data Inconsistencies: There may be inconsistencies or corruption in the underlying data that prevents the system from reading the user statuses.
  Technical Issues: There could be technical issues such as problems with the database or the application server that are affecting data retrieval.
  Custom Development: If there are custom developments or enhancements in the system, they might interfere with the standard functionality.
  
  Solutions:
  
  
  Check User Status Configuration:
  
  Verify that the user statuses are correctly defined in the system. You can do this by navigating to the relevant configuration settings in the SAP system (e.g., SPRO) and checking the user status profiles.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access the user status. You can check this using transaction codes like SU53 (to analyze authorization issues) or PFCG (to manage roles and authorizations).
  
  
  
  Data Consistency Check:
  
  Perform a consistency check on the relevant data. You can use transaction codes like SE11 (Data Dictionary) to check the database tables related to user statuses.
  
  
  
  Check for Technical Issues:
  
  Review system logs (transaction SLG1) for any technical errors that might provide more context about the issue. Additionally, check the database and application server for any performance issues.
  
  
  
  Debugging:
  
  If you have access to development tools, you can debug the relevant program or function module to identify where the error is occurring.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that might address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER (for managing CRM orders) and CRMD_ORDERADM_H (for accessing order administration).
  User Status Profiles: Understand how user status profiles work in SAP CRM and how they can be configured to meet business requirements.
  Documentation: Review SAP documentation related to user statuses and CRM configuration for additional insights.
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKTPL_EAI165 error effectively.