How To Fix CRM_MKTPL_EAI163 - Error while deleting a marketing object

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 163

• Message text: Error while deleting a marketing object

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI163 - Error while deleting a marketing object ?

  The SAP error message CRM_MKTPL_EAI163 typically occurs when there is an issue while trying to delete a marketing object in the SAP Customer Relationship Management (CRM) system. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Cause:
  
  Dependencies: The marketing object you are trying to delete may have dependencies or relationships with other objects (e.g., campaigns, leads, etc.) that prevent its deletion.
  Authorization Issues: The user may not have the necessary authorizations to delete the marketing object.
  Data Integrity: There may be data integrity issues, such as the object being in use or locked by another process.
  System Configuration: There could be configuration settings in the system that restrict the deletion of certain marketing objects.
  
  Solution:
  
  Check Dependencies: Before attempting to delete the marketing object, check if there are any dependent objects. You may need to delete or modify these dependent objects first.
  Review Authorizations: Ensure that the user has the appropriate authorizations to delete marketing objects. You may need to consult with your SAP security team to verify and adjust user roles if necessary.
  Unlock Objects: If the object is locked, you may need to unlock it or wait until the lock is released. You can use transaction codes like SM12 to check for locks.
  System Logs: Check the system logs (transaction SLG1) for more detailed error messages that can provide additional context about why the deletion failed.
  Consult Documentation: Review SAP documentation or notes related to the specific error message for any known issues or patches that may address the problem.
  Contact SAP Support: If the issue persists and you cannot identify the cause, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing objects and SLG1 for viewing logs.
  SAP Notes: Search for SAP Notes related to CRM_MKTPL_EAI163 in the SAP Support Portal for any specific fixes or recommendations.
  Testing in a Sandbox: If possible, replicate the issue in a sandbox environment to test potential solutions without affecting production data.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully delete the marketing object.