How To Fix CRM_MKTPL_EAI164 - Error while reading system statuses

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 164

• Message text: Error while reading system statuses

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI164 - Error while reading system statuses ?

  The SAP error message CRM_MKTPL_EAI164, which indicates "Error while reading system statuses," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue with accessing or retrieving system status information for a particular object, such as a marketing plan or campaign.
  Causes:
  
  Missing or Incomplete Data: The object you are trying to access may not have the necessary status data recorded in the system.
  Authorization Issues: The user may not have the required authorizations to view the status of the object.
  System Configuration Issues: There may be configuration problems in the CRM system that prevent the status from being read correctly.
  Database Issues: There could be issues with the underlying database, such as corruption or connectivity problems.
  Custom Code or Enhancements: If there are custom developments or enhancements in the system, they might interfere with the standard functionality.
  
  Solutions:
  
  Check Object Status: Verify that the object you are trying to access has been created correctly and has the necessary status data.
  Review Authorizations: Ensure that the user has the appropriate authorizations to access the object and its statuses. You can check this in transaction SU53 or by consulting with your security team.
  System Configuration: Review the configuration settings related to the object in question. Ensure that all necessary settings are correctly defined.
  Database Check: Perform a database consistency check to ensure that there are no issues with the data. You may need to consult your database administrator for this.
  Debugging: If you have access to the development environment, you can debug the program or function module that is generating the error to identify the root cause.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve the issue.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like SE80 (Object Navigator) or SE37 (Function Module) to investigate the related function modules or programs.
  Logs and Traces: Check the application logs (transaction SLG1) for any additional error messages or information that could provide more context about the issue.
  Documentation: Review the SAP documentation related to CRM and the specific object you are working with to ensure you are following the correct procedures.
  
  By following these steps, you should be able to identify the cause of the CRM_MKTPL_EAI164 error and implement a suitable solution.