How To Fix CRM_MKTPL_EAI120 - Enter either system status or user status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 120

• Message text: Enter either system status or user status

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI120 - Enter either system status or user status ?

  The SAP error message CRM_MKTPL_EAI120 indicates that when trying to create or update a marketing plan, the system requires either a system status or a user status to be specified. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with marketing planning.
  Cause:
  The error arises because the system expects at least one of the statuses (system status or user status) to be defined for the marketing plan. If neither is provided, the system cannot proceed with the operation, leading to this error message.
  Solution:
  To resolve this error, you need to ensure that either a system status or a user status is assigned to the marketing plan you are trying to create or update. Here are the steps you can take:
  
  
  Check the Marketing Plan: 
  
  Open the marketing plan in question and navigate to the status section.
  Ensure that either a system status (which is predefined in the system) or a user status (which can be customized) is selected.
  
  
  
  Assign a Status:
  
  If no status is assigned, you can select an appropriate system status from the dropdown list or create a new user status if necessary.
  Make sure to save the changes after assigning the status.
  
  
  
  Review Configuration:
  
  If you are unsure about which statuses are available, you may need to check the configuration settings in the SAP system. This can usually be done by navigating to the relevant customizing transaction (e.g., SPRO) and looking for the settings related to marketing plans and statuses.
  
  
  
  Consult Documentation:
  
  If you are still facing issues, refer to the SAP documentation or help files related to marketing plans and statuses for more detailed guidance.
  
  
  
  Contact Support:
  
  If the problem persists after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  System Status: These are predefined statuses that are part of the SAP system and are typically used to indicate the current state of a document or process.
  User Status: These are customizable statuses that can be defined by users to meet specific business requirements.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing marketing plans and SPRO for configuration settings.
  
  By ensuring that at least one of the required statuses is assigned, you should be able to resolve the error and proceed with your marketing plan activities in SAP CRM.