How To Fix CRM_MKTPL_EAI102 - Error while changing user status

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 102

• Message text: Error while changing user status

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI102 - Error while changing user status ?

  The SAP error message CRM_MKTPL_EAI102 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when there is an issue related to changing the user status of a marketing plan or related object. This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Possible Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to change the status of the object.
  Status Profile Configuration: The status profile assigned to the object may not allow the transition to the desired status.
  Business Logic Constraints: There may be business rules or logic that prevent the status change based on the current state of the object.
  Data Inconsistencies: There could be inconsistencies in the data that prevent the status change from being processed correctly.
  System Configuration: Incorrect configuration in the CRM system or related components may lead to this error.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to change the status. This can be done by reviewing the user's roles and permissions in the SAP system.
  Review Status Profile: Check the status profile assigned to the object. Ensure that the desired status change is allowed in the configuration. You can do this by navigating to the status profile settings in the CRM configuration.
  Examine Business Rules: Review any business rules or logic that may be preventing the status change. This may involve checking custom code or workflows that are triggered during the status change process.
  Data Validation: Validate the data associated with the object to ensure there are no inconsistencies. This may involve checking for missing or incorrect data that could be causing the issue.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages or warnings that could provide additional context for the error.
  System Configuration Review: If the issue persists, review the overall system configuration related to CRM and marketing planning to ensure everything is set up correctly.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and marketing planning to understand the expected behavior and configuration settings.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem continues after trying the above solutions, it may be necessary to involve your SAP Basis or technical team for further investigation, or to reach out to SAP support for assistance.