How To Fix CRM_MKTPL_EAI100 - Unable to change the system status; system statuses are hidden

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 100

• Message text: Unable to change the system status; system statuses are hidden

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI100 - Unable to change the system status; system statuses are hidden ?

  The SAP error message CRM_MKTPL_EAI100 indicates that there is an issue with changing the system status of a marketing plan or related object in the SAP CRM system. The specific message "Unable to change the system status; system statuses are hidden" suggests that the system statuses you are trying to modify are not visible or accessible due to certain restrictions or configurations.
  Causes:
  
  Hidden System Statuses: The system statuses you are trying to change may be configured as hidden in the system. This can happen due to specific settings in the status management configuration.
  Authorization Issues: The user may not have the necessary authorizations to change the status of the object.
  Object Locking: The object you are trying to modify may be locked by another user or process, preventing changes to its status.
  Business Logic: Certain business rules or logic may prevent the status from being changed based on the current state of the object.
  
  Solutions:
  
  
  Check Status Configuration:
  
  Go to the status management configuration in the SAP system (transaction code SPRO).
  Navigate to the relevant area for marketing plans and check the status profiles to see if the statuses are set to hidden.
  If necessary, adjust the configuration to make the statuses visible.
  
  
  
  Review Authorizations:
  
  Ensure that the user has the appropriate authorizations to change the status. This can be checked in transaction code SU53 or by consulting with your security team.
  
  
  
  Check for Locks:
  
  Use transaction code SM12 to check if the object is locked by another user. If it is, you may need to wait for the lock to be released or contact the user who has locked it.
  
  
  
  Consult Business Logic:
  
  Review any business rules or logic that may be preventing the status change. This may involve checking custom code or workflows that are associated with the object.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. They may provide insights based on the specific configuration and version of your SAP system.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), SU53 (for authorization checks), and SM12 (for lock entries).
  Documentation: Review SAP documentation related to status management and marketing planning to understand the implications of status changes.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.