How To Fix CRM_MKTPL_EAI036 - Error while converting planning characteristics

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_EAI - Marketing Planner Object Upload Messages

• Message number: 036

• Message text: Error while converting planning characteristics

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_EAI036 - Error while converting planning characteristics ?

  The SAP error message CRM_MKTPL_EAI036 typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing planning and the conversion of planning characteristics. This error can arise due to various reasons, and understanding the cause is essential for finding an appropriate solution.
  Cause
  The error CRM_MKTPL_EAI036 generally indicates that there is an issue with the conversion of planning characteristics, which may be due to:
  
  Data Inconsistencies: There may be inconsistencies or missing data in the planning characteristics that are being processed.
  Configuration Issues: Incorrect configuration settings in the CRM system related to marketing planning or characteristics.
  Mapping Problems: Issues with the mapping of characteristics between different systems or modules.
  Authorization Issues: Lack of necessary authorizations to access or modify the planning characteristics.
  Technical Errors: Bugs or technical issues in the SAP system that prevent the proper conversion of characteristics.
  
  Solution
  To resolve the CRM_MKTPL_EAI036 error, you can follow these steps:
  
  
  Check Data Consistency:
  
  Review the planning characteristics being processed to ensure that all required fields are filled and that there are no inconsistencies in the data.
  
  
  
  Review Configuration:
  
  Verify the configuration settings related to marketing planning in the CRM system. Ensure that all necessary settings are correctly defined.
  
  
  
  Mapping Verification:
  
  If the error occurs during data transfer between systems (e.g., between CRM and ERP), check the mapping of characteristics to ensure that they are correctly aligned.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the necessary authorizations to access and modify the planning characteristics.
  
  
  
  Debugging:
  
  If you have access to technical resources, consider debugging the process to identify the exact point of failure. This may require the help of an ABAP developer.
  
  
  
  SAP Notes and Support:
  
  Check the SAP Support Portal for any relevant SAP Notes that may address this specific error. There may be patches or updates available that resolve known issues.
  
  
  
  Consult Documentation:
  
  Review the official SAP documentation for CRM marketing planning to ensure that you are following the correct procedures and guidelines.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above steps, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may help in troubleshooting, such as CRMD_ORDER, CRMD_ORDERADM_H, or others related to marketing planning.
  User Roles: Ensure that the user roles and profiles are correctly set up in the system to avoid authorization-related issues.
  System Logs: Check system logs (transaction SLG1) for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify and resolve the CRM_MKTPL_EAI036 error effectively.