How To Fix CRM_MKTPL_DEAL024 - Manually change the generated deals' statuses to same status as top deal

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_DEAL - Deal Master messages

• Message number: 024

• Message text: Manually change the generated deals' statuses to same status as top deal

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_DEAL024 - Manually change the generated deals' statuses to same status as top deal ?

  The SAP error message CRM_MKTPL_DEAL024 typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with marketing deals or campaigns. This error indicates that there is a mismatch in the statuses of generated deals compared to the top deal in a marketing plan or campaign.
  Cause:
  The error arises when the system detects that the statuses of the generated deals do not match the status of the top deal. This can happen due to various reasons, such as:
  
  Manual changes made to the statuses of the generated deals that are not aligned with the top deal.
  Workflow processes that did not update the statuses correctly.
  Inconsistent data entry or processing errors during deal creation.
  
  Solution:
  To resolve this error, you need to manually change the statuses of the generated deals to match the status of the top deal. Here are the steps you can follow:
  
  
  Identify the Top Deal: Determine which deal is considered the "top deal" in your marketing plan. This is usually the primary deal that dictates the status for other related deals.
  
  
  Check Statuses: Review the statuses of all generated deals associated with the top deal. You can do this through the CRM interface or relevant transaction codes.
  
  
  Update Statuses: Manually update the statuses of the generated deals to match the status of the top deal. This can typically be done in the deal management screen or through a mass update function if available.
  
  
  Save Changes: After updating the statuses, ensure that you save the changes to reflect the updates in the system.
  
  
  Test the Process: After making the changes, test the process to ensure that the error no longer appears and that the deals are functioning as expected.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that can help you manage deals, such as CRMD_ORDER for order management.
  User Authorizations: Ensure that you have the necessary authorizations to change deal statuses in the system.
  Documentation: Refer to SAP documentation or help files for more detailed instructions on managing deals and understanding status workflows.
  Consult with Colleagues: If you are unsure about the correct status to apply, consult with colleagues or team members who are familiar with the marketing processes in your organization.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide further assistance.