How To Fix CRM_MKTPL_COND_IF021 - Cancellation of marketing project &1 reset

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_COND_IF - TPM: Generating Condition Records from Campaign

• Message number: 021

• Message text: Cancellation of marketing project &1 reset

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_COND_IF021 - Cancellation of marketing project &1 reset ?

  The SAP error message "CRM_MKTPL_COND_IF021 Cancellation of marketing project &1 reset" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with marketing projects. This error indicates that there was an attempt to cancel a marketing project, but the system has reset the cancellation process for the specified project.
  Cause:
  
  Project Status: The marketing project may be in a status that does not allow for cancellation. For example, if the project has already been executed or has associated transactions that prevent it from being canceled.
  Dependencies: There may be dependencies or linked objects (like campaigns, activities, or budget allocations) that are preventing the cancellation of the marketing project.
  Authorization Issues: The user may not have the necessary authorizations to perform the cancellation of the marketing project.
  System Configuration: There could be configuration settings in the CRM system that restrict the cancellation of marketing projects under certain conditions.
  
  Solution:
  
  Check Project Status: Verify the status of the marketing project. If it is in a status that does not allow cancellation, you may need to change the status or resolve any issues preventing cancellation.
  Review Dependencies: Look for any linked campaigns, activities, or other objects that may be preventing the cancellation. You may need to address these dependencies first.
  User Authorizations: Ensure that the user attempting to cancel the project has the necessary authorizations. If not, contact your system administrator to grant the required permissions.
  Consult Documentation: Review the SAP documentation or help resources for specific guidelines on canceling marketing projects and any related restrictions.
  System Configuration: If the issue persists, consult with your SAP Basis or configuration team to review the settings related to marketing project cancellations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM, such as CRMD_ORDER for managing marketing projects.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide specific fixes or patches.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for assistance, providing them with the error message and context.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully cancel the marketing project.