How To Fix CRM_MKTPL_CGPL015 - Employee responsible & does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_CGPL - Messages from Generic Tool with Marketing-Spec. Text

• Message number: 015

• Message text: Employee responsible & does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_CGPL015 - Employee responsible & does not exist ?

  The SAP error message CRM_MKTPL_CGPL015 indicates that the employee responsible for a particular marketing plan or activity does not exist in the system. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to assign or reference an employee who is not recognized in the system.
  Cause:
  
  Employee Master Data Missing: The employee responsible may not have been created in the system or may have been deleted.
  Incorrect Employee ID: The employee ID being referenced may be incorrect or misspelled.
  Organizational Structure Issues: The employee may not be assigned to the correct organizational unit or may not have the necessary authorizations.
  Data Synchronization Issues: If the system is integrated with other systems (like SAP ERP), there may be synchronization issues leading to missing employee data.
  
  Solution:
  
  
  Check Employee Master Data:
  
  Go to the transaction code PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to verify if the employee exists in the system.
  If the employee does not exist, create the employee record using the appropriate transaction code (e.g., PA40 for personnel actions).
  
  
  
  Verify Employee ID:
  
  Ensure that the employee ID you are using is correct. Check for any typos or incorrect entries.
  
  
  
  Check Organizational Assignment:
  
  Ensure that the employee is assigned to the correct organizational unit and has the necessary roles and authorizations to be responsible for the marketing plan.
  
  
  
  Data Synchronization:
  
  If your SAP CRM is integrated with other systems, check for any data synchronization issues. Ensure that the employee data is consistent across systems.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to view or assign the employee responsible in the marketing plan.
  
  
  
  Consult with HR:
  
  If you are unable to resolve the issue, consult with your HR department to ensure that the employee data is correctly maintained.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA20, PA30, and PA40 for managing employee data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to CRM marketing planning and employee management for further insights.
  
  By following these steps, you should be able to identify and resolve the issue related to the CRM_MKTPL_CGPL015 error message.