How To Fix CRM_MKTPL_APO_INT115 - Both account and supplier defined for trade promotion

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_APO_INT - APO Integration Messages

• Message number: 115

• Message text: Both account and supplier defined for trade promotion

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_APO_INT115 - Both account and supplier defined for trade promotion ?

  The SAP error message CRM_MKTPL_APO_INT115 indicates that there is a conflict in the configuration of trade promotions where both an account and a supplier have been defined. This typically occurs in the context of SAP Customer Relationship Management (CRM) and Advanced Planning and Optimization (APO) integration, particularly when dealing with trade promotions.
  Cause:
  The error arises when the system detects that both an account (customer) and a supplier (vendor) are assigned to a trade promotion. In SAP, trade promotions are usually associated with either a customer or a supplier, but not both simultaneously. This conflict can occur due to:
  
  Incorrect configuration of the trade promotion.
  Data entry errors where both account and supplier fields are populated.
  Misalignment in master data settings between CRM and APO.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Review Trade Promotion Configuration:
  
  Go to the trade promotion in question and check the settings.
  Ensure that only one of the fields (either account or supplier) is populated. If both are filled, decide which one is appropriate for the promotion and remove the other.
  
  
  
  Check Master Data:
  
  Verify the master data for both the account and supplier to ensure that they are correctly set up and that there are no conflicting entries.
  Ensure that the account and supplier are correctly defined in the system and that they are not mistakenly linked.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidelines on setting up trade promotions. This can provide insights into best practices and common pitfalls.
  
  
  
  Test Changes:
  
  After making the necessary adjustments, test the trade promotion again to ensure that the error is resolved.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the configuration and master data, consider reaching out to SAP support for further assistance. They may provide additional insights or patches if this is a known issue.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER for managing trade promotions and APO transaction codes for planning-related activities.
  Integration Points: Understand how CRM and APO interact, especially in the context of trade promotions, to avoid similar issues in the future.
  User Roles and Authorizations: Ensure that users have the appropriate roles and authorizations to make changes to trade promotions and related master data.
  
  By following these steps, you should be able to resolve the CRM_MKTPL_APO_INT115 error and ensure that your trade promotions are correctly configured.