How To Fix CRM_MKTPL_APO_INT108 - Error saving/creating the campaign in Advanced Planning and Optimization

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_APO_INT - APO Integration Messages

• Message number: 108

• Message text: Error saving/creating the campaign in Advanced Planning and Optimization

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The system could not create/save the promotion in APO.

How to fix this error?

Check the log in APO to see what is causing the problem.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_APO_INT108 - Error saving/creating the campaign in Advanced Planning and Optimization ?

  The SAP error message CRM_MKTPL_APO_INT108 typically occurs when there are issues related to the integration between SAP Customer Relationship Management (CRM) and Advanced Planning and Optimization (APO) systems, particularly when saving or creating marketing campaigns. Here are some common causes, potential solutions, and related information for this error:
  Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data being transferred between CRM and APO, such as missing or incorrect master data (e.g., product, customer, or campaign data).
  Configuration Issues: Incorrect configuration settings in either the CRM or APO system can lead to integration problems.
  Authorization Issues: The user may not have the necessary authorizations to create or save campaigns in the APO system.
  Technical Errors: There could be technical issues such as network problems, system downtime, or errors in the middleware (e.g., SAP PI/PO) that facilitate communication between the systems.
  Missing Integration Settings: The integration settings between CRM and APO may not be properly configured, leading to failures in data transfer.
  
  Solutions:
  
  Check Data Consistency: Verify that all required master data (products, customers, etc.) is correctly maintained in both systems. Ensure that there are no missing or incorrect entries.
  Review Configuration: Check the configuration settings in both CRM and APO to ensure they are set up correctly for integration. This includes checking the settings for marketing campaigns and planning.
  Authorization Check: Ensure that the user has the necessary authorizations to perform the action in both systems. This may involve checking roles and permissions in SAP.
  Monitor Middleware: If using middleware (like SAP PI/PO), check for any errors or logs that might indicate issues with data transfer. Resolve any identified issues.
  Error Logs: Review the error logs in both CRM and APO for more detailed information about the error. This can provide insights into what specifically is causing the failure.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes or patches that address this specific error message. There may be known issues and fixes available.
  Testing: If changes are made, conduct thorough testing to ensure that the issue is resolved and that campaigns can be created or saved without errors.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for CRM and APO for detailed information on integration and configuration.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  SAP Support: If the issue persists, consider reaching out to SAP Support for assistance, providing them with detailed information about the error and the steps taken to troubleshoot.
  
  By following these steps, you should be able to identify and resolve the CRM_MKTPL_APO_INT108 error effectively.