How To Fix CRM_MKTPL_APO_INT104 - Error translating CRM product into ERP product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_APO_INT - APO Integration Messages

• Message number: 104

• Message text: Error translating CRM product into ERP product

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The system had problems converting the CRM product into an ERP product.

How to fix this error?

Check that the system is connected to the correct ERP system.
Check also that the product data has been created correctly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_APO_INT104 - Error translating CRM product into ERP product ?

  The SAP error message CRM_MKTPL_APO_INT104 indicates an issue with translating a CRM product into an ERP product, typically occurring in the context of integration between SAP CRM (Customer Relationship Management) and SAP ERP (Enterprise Resource Planning) systems. This error can arise due to various reasons, including data inconsistencies, missing master data, or configuration issues.
  Causes:
  
  Missing Product Master Data: The product in CRM may not exist in the ERP system, or there may be discrepancies in the product master data between the two systems.
  Incorrect Configuration: The integration settings between CRM and ERP may not be correctly configured, leading to translation issues.
  Data Inconsistencies: There may be inconsistencies in the product attributes or identifiers used in CRM and ERP.
  Authorization Issues: The user or process attempting to perform the translation may not have the necessary authorizations to access the product data in ERP.
  Transport Issues: If the product was recently created or modified, it may not have been transported correctly to the ERP system.
  
  Solutions:
  
  Check Product Existence: Verify that the product exists in the ERP system. If it does not, you may need to create it or ensure that it is properly replicated from CRM to ERP.
  Synchronize Master Data: Ensure that the product master data is synchronized between CRM and ERP. This may involve running data synchronization jobs or using tools like SAP Master Data Governance (MDG).
  Review Configuration Settings: Check the configuration settings for the integration between CRM and ERP. Ensure that the necessary settings for product translation are correctly defined.
  Validate Data Consistency: Review the product attributes in both systems to ensure they match. Pay attention to key fields such as product ID, product type, and other relevant attributes.
  Check Authorizations: Ensure that the user or process has the necessary authorizations to access and translate product data in the ERP system.
  Transport Management: If the product was recently created or modified, ensure that the changes have been properly transported to the ERP system.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER for CRM-related activities and MM03 for checking material master data in ERP.
  Integration Monitoring: Use transaction codes like SLG1 to check application logs for any related errors or messages that can provide more context.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Documentation: Review SAP documentation on CRM-ERP integration for best practices and troubleshooting steps.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or technical team for further investigation and support.