How To Fix CRM_MKTPL_APO_INT102 - Error reading key performance indicator (KPI) data

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_APO_INT - APO Integration Messages

• Message number: 102

• Message text: Error reading key performance indicator (KPI) data

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

What causes this issue?

The system could not read the KPI data.

How to fix this error?

Check that you have entered planning data and that there is still an
SEM-BI connection.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_APO_INT102 - Error reading key performance indicator (KPI) data ?

  The SAP error message CRM_MKTPL_APO_INT102, which indicates an issue with reading key performance indicator (KPI) data, can arise in various scenarios within the SAP Customer Relationship Management (CRM) and Advanced Planning and Optimization (APO) modules. Below are some potential causes, solutions, and related information for this error:
  Causes:
  
  Data Inconsistency: There may be inconsistencies or missing data in the underlying tables that store KPI information.
  Authorization Issues: The user may not have the necessary authorizations to access the KPI data.
  Configuration Issues: Incorrect configuration settings in the CRM or APO system can lead to this error.
  Technical Issues: There may be issues with the underlying database or system performance that prevent data from being read correctly.
  Missing or Inactive KPIs: The specific KPI being referenced may not be defined or may be inactive in the system.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Verify the integrity of the data in the relevant tables. Use transaction codes like SE11 or SE16 to inspect the data.
  Run consistency checks or reports to identify any discrepancies.
  
  
  
  Review Authorizations:
  
  Ensure that the user encountering the error has the necessary authorizations to access KPI data. This can be checked in transaction SU53 or by reviewing the user's role assignments.
  
  
  
  Configuration Review:
  
  Check the configuration settings for the KPI in the CRM and APO modules. Ensure that all necessary settings are correctly defined.
  If applicable, consult the configuration documentation or reach out to a functional consultant for assistance.
  
  
  
  Technical Troubleshooting:
  
  Check the system logs (transaction SLG1) for any related error messages that could provide more context.
  If there are performance issues, consider checking the database performance and optimizing queries if necessary.
  
  
  
  KPI Definition:
  
  Verify that the KPI in question is defined in the system and is active. You can check this in the relevant KPI configuration area.
  If the KPI is missing, it may need to be created or activated.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the official SAP documentation for CRM and APO regarding KPI management and data access.
  Community Forums: Consider checking SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or a qualified SAP consultant for further assistance.