How To Fix CRM_MKTPL_AGR031 - Trade promotion &1 account ID does not match agreement account ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL_AGR -

• Message number: 031

• Message text: Trade promotion &1 account ID does not match agreement account ID

What causes this issue?

The account ID for the trade promotion does not match the account ID for
the agreement. To assign a trade promotion to an agreement, you must
ensure that both have the same account ID.

System Response

The system cannot save the agreement.

How to fix this error?

On the <ZK>Trade Promotion</> overview page, change the account ID to
match the agreement account ID.
Save the trade promotion.
On the <ZK>Agreement </>overview page, add the modified trade promotion.
Save the agreement.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL_AGR031 - Trade promotion &1 account ID does not match agreement account ID ?

  The SAP error message CRM_MKTPL_AGR031 indicates that there is a mismatch between the account ID associated with a trade promotion and the account ID specified in the agreement. This error typically occurs in the context of trade promotion management within SAP Customer Relationship Management (CRM) or SAP Marketing Cloud.
  Cause:
  
  Account ID Mismatch: The account ID linked to the trade promotion does not match the account ID defined in the agreement. This can happen if the promotion is being applied to a different customer or account than what was originally intended.
  Data Entry Errors: Manual entry errors when creating or modifying trade promotions or agreements can lead to discrepancies in account IDs.
  Changes in Agreements: If an agreement has been modified after the trade promotion was created, the account ID may have changed, leading to this error.
  Configuration Issues: There may be issues with the configuration of the trade promotion or agreement settings in the system.
  
  Solution:
  
  Verify Account IDs: Check the account ID associated with the trade promotion and compare it with the account ID in the agreement. Ensure they match.
  Update Trade Promotion: If the account ID in the trade promotion is incorrect, update it to match the agreement's account ID.
  Review Agreement Changes: If the agreement has been modified, ensure that the trade promotion is still valid for the updated agreement. You may need to create a new trade promotion if necessary.
  Data Consistency Check: Run a consistency check in the system to identify any discrepancies between trade promotions and agreements.
  Consult Documentation: Review SAP documentation or help resources for any specific guidelines related to trade promotions and agreements.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system or configuration issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM for managing trade promotions and agreements, such as CRMD_ORDER for managing orders and promotions.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to create or modify trade promotions and agreements.
  Training and Documentation: Consider training sessions or reviewing documentation related to trade promotion management in SAP to better understand the processes and avoid similar issues in the future.
  
  By following these steps, you should be able to resolve the error and ensure that your trade promotions and agreements are correctly aligned.