How To Fix CRM_MKTPL853 - Cannot delete initiative element

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 853

• Message text: Cannot delete initiative element

What causes this issue?

Only initiative element with status 'Created' and no follow up
documents can be deleted.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL853 - Cannot delete initiative element ?

  The SAP error message CRM_MKTPL853 indicates that there is an issue preventing the deletion of an initiative element in the SAP Customer Relationship Management (CRM) system. This error typically arises due to various reasons related to data integrity, dependencies, or system settings.
  Causes:
  
  
  Dependencies: The initiative element may be linked to other objects or processes within the CRM system, such as campaigns, activities, or other marketing elements. If there are active dependencies, the system will not allow deletion.
  
  
  Status of the Initiative: The initiative might be in a status that does not permit deletion. For example, if it is marked as "active" or "completed," the system may restrict deletion.
  
  
  Authorization Issues: The user attempting to delete the initiative may not have the necessary permissions or authorizations to perform the deletion.
  
  
  Data Integrity Constraints: There may be data integrity rules in place that prevent the deletion of certain elements to maintain the consistency of the database.
  
  
  Solutions:
  
  
  Check Dependencies: Review any linked objects or processes associated with the initiative. If there are active campaigns or activities, consider deactivating or deleting those first.
  
  
  Change Status: If the initiative is in a status that prevents deletion, you may need to change its status to "inactive" or another permissible status before attempting to delete it.
  
  
  Review Authorizations: Ensure that the user has the necessary permissions to delete initiative elements. This may involve checking user roles and authorizations in the SAP system.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on deleting initiative elements and any related constraints.
  
  
  Use Transaction Codes: If applicable, use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check the details of the initiative and its status.
  
  
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues or patches related to this error.
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any specific fixes or updates related to the CRM_MKTPL853 error.
  Transaction Codes: Familiarize yourself with relevant transaction codes for managing marketing initiatives in SAP CRM.
  User Roles: Review user roles and authorizations in the SAP system to ensure compliance with security policies.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.