How To Fix CRM_MKTPL851 - Cannot create initiative

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 851

• Message text: Cannot create initiative

What causes this issue?

Initiative can be created only if the template is released

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL851 - Cannot create initiative ?

  The SAP error message CRM_MKTPL851 ("Cannot create initiative") typically occurs in the SAP Customer Relationship Management (CRM) module when there is an issue with creating a marketing initiative. This error can arise due to various reasons, including configuration issues, missing data, or authorization problems.
  Possible Causes:
  
  Missing Required Fields: Certain mandatory fields may not be filled in the initiative creation form.
  Authorization Issues: The user may not have the necessary permissions to create initiatives.
  Configuration Issues: The marketing planning configuration may not be set up correctly in the system.
  Data Inconsistencies: There may be inconsistencies in the data being used for the initiative, such as invalid dates or references to non-existent objects.
  Status Issues: The status of the marketing plan or related objects may not allow for the creation of new initiatives.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the initiative creation screen for any highlighted fields or error messages.
  Review Authorizations: Verify that the user has the necessary authorizations to create marketing initiatives. This can be checked in the user roles and profiles.
  Configuration Review: Consult with your SAP administrator or functional consultant to ensure that the marketing planning configuration is correctly set up. This includes checking the settings for marketing initiatives in the customizing (SPRO) settings.
  Data Validation: Validate the data being entered for the initiative. Ensure that all references (e.g., products, target groups) are valid and exist in the system.
  Check Status: Review the status of the marketing plan or any related objects to ensure they are in a state that allows for the creation of new initiatives.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check existing initiatives or marketing plans.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches/updates.
  Documentation: Refer to the SAP Help Portal for detailed documentation on marketing initiatives and their configuration.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to successfully create the marketing initiative.