How To Fix CRM_MKTPL850 - Cannot delete initiative/template

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 850

• Message text: Cannot delete initiative/template

What causes this issue?

Only initiative/template with status 'created' and which has no follow
up documents can be deleted

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL850 - Cannot delete initiative/template ?

  The SAP error message CRM_MKTPL850 indicates that you cannot delete a marketing initiative or template due to certain constraints or dependencies. This error typically arises in the SAP Customer Relationship Management (CRM) module when attempting to delete a marketing plan or template that is still in use or has associated data.
  Causes:
  
  Active Usage: The initiative or template is currently being used in active campaigns or has associated marketing activities.
  Dependencies: There may be other objects or data linked to the initiative/template that prevent deletion.
  Authorization Issues: The user may not have the necessary permissions to delete the initiative/template.
  Status Restrictions: The initiative/template may be in a status that does not allow deletion (e.g., completed or archived).
  Data Integrity Constraints: SAP enforces data integrity, and if there are related records that depend on the initiative/template, it cannot be deleted.
  
  Solutions:
  
  Check Usage: Review the marketing initiative/template to see if it is linked to any active campaigns or marketing activities. If so, you may need to deactivate or delete those first.
  Review Dependencies: Look for any related objects (like marketing plans, campaigns, or reports) that might be preventing deletion. Remove or unlink these dependencies.
  Change Status: If the initiative/template is in a status that does not allow deletion, consider changing its status to a deletable one (if applicable).
  Authorization Check: Ensure that you have the necessary permissions to delete the initiative/template. If not, contact your system administrator to obtain the required access.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on deleting marketing initiatives/templates.
  Use Transaction Codes: Utilize relevant transaction codes (like CRMD_ORDER or CRMD_ORDERADM_H) to navigate and manage marketing initiatives/templates effectively.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  Transaction Codes: Familiarize yourself with transaction codes related to marketing management in SAP CRM, such as:
  
  CRMD_ORDER: For managing marketing documents.
  CRMD_ORDERADM_H: For accessing the header data of marketing documents.
  
  
  User Roles: Ensure that user roles and profiles are correctly set up to allow for the necessary actions within the CRM system.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.