How To Fix CRM_MKTPL283 - The marketing permissions checkbox is deactivated (ID &1)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 283

• Message text: The marketing permissions checkbox is deactivated (ID &1)

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Usually, in SAP Standard, the marketing permissions checkbox is
<ZH>selected </>if the communication medium has at least one of the
following communication methods:
Telephone
Internet mail (SMTP)
FAX
Pager services
For the present campaign / campaign element / campaign template, the
marketing permissions checkbox is <ZH>deselected</>.

System Response

Marketing permissions are not applied during campaign execution.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL283 - The marketing permissions checkbox is deactivated (ID &1) ?

  The SAP error message CRM_MKTPL283 indicates that the marketing permissions checkbox is deactivated for a specific business partner or customer (identified by ID &1). This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform marketing activities or campaigns that require explicit consent from the customer.
  Cause:
  The primary cause of this error is that the marketing permissions checkbox, which indicates whether a customer has consented to receive marketing communications, is not activated for the specified business partner. This could be due to:
  
  Lack of Consent: The customer has not provided consent for marketing communications.
  Data Entry Error: The checkbox may have been inadvertently left unchecked during data entry or updates.
  System Configuration: The system may be configured in such a way that it requires explicit marketing permissions for certain actions.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner record in the SAP CRM system.
  Verify the marketing permissions checkbox status. If it is unchecked, you will need to update it.
  
  
  
  Update Marketing Permissions:
  
  If the customer has provided consent, activate the marketing permissions checkbox.
  Ensure that any necessary documentation or records of consent are maintained for compliance purposes.
  
  
  
  Consult with Stakeholders:
  
  If you are unsure whether the customer has provided consent, consult with the relevant stakeholders (e.g., sales representatives, customer service) to confirm.
  
  
  
  System Configuration Review:
  
  If the issue persists or if you believe it is a system configuration issue, consult with your SAP system administrator or technical team to review the settings related to marketing permissions.
  
  
  
  Training and Awareness:
  
  Ensure that all relevant personnel are trained on the importance of capturing and maintaining marketing permissions to avoid similar issues in the future.
  
  
  
  Related Information:
  
  Legal Compliance: Be aware of legal requirements regarding marketing communications, such as GDPR in Europe, which mandates that businesses obtain explicit consent from customers before sending marketing materials.
  SAP Documentation: Refer to SAP's official documentation for more details on managing business partner data and marketing permissions.
  Support: If you continue to experience issues, consider reaching out to SAP support for assistance.
  
  By following these steps, you should be able to resolve the CRM_MKTPL283 error and ensure that your marketing activities comply with customer consent requirements.