How To Fix CRM_MKTPL283 - The marketing permissions checkbox is deactivated (ID &1)

CRM_MKTPL283 - Overview

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 283

• Message text: The marketing permissions checkbox is deactivated (ID &1)

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Usually, in SAP Standard, the marketing permissions checkbox is
<ZH>selected </>if the communication medium has at least one of the
following communication methods:
Telephone
Internet mail (SMTP)
FAX
Pager services
For the present campaign / campaign element / campaign template, the
marketing permissions checkbox is <ZH>deselected</>.

System Response

Marketing permissions are not applied during campaign execution.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL283 - The marketing permissions checkbox is deactivated (ID &1) ?

  The SAP error message CRM_MKTPL283 indicates that the marketing permissions checkbox is deactivated for a specific business partner or customer (identified by ID &1). This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform marketing activities or campaigns that require explicit consent from the customer.
  
  Cause:
  The primary cause of this error is that the marketing permissions checkbox, which indicates whether a customer has consented to receive marketing communications, is not activated for the specified business partner. This could be due to:
  
  Lack of Consent: The customer has not provided consent for marketing communications.
  Data Entry Error: The checkbox may have been inadvertently left unchecked during data entry or updates.
  System Configuration: The system may be configured in such a way that it requires explicit marketing permissions for certain actions.
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Business Partner Data:
  
  Navigate to the business partner record in