How To Fix CRM_MKTPL243 - Product &1 was deleted and is not listed for this account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 243

• Message text: Product &1 was deleted and is not listed for this account

What causes this issue?

The product failed the listing check.

System Response

The product has been deleted from the trade promotion.

How to fix this error?

Add the product to the listing object that is referenced by the listing
procedure.
Add the product to the trade promotion.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL243 - Product &1 was deleted and is not listed for this account ?

  The SAP error message CRM_MKTPL243 indicates that a specific product (denoted by &1) has been deleted and is no longer available for the account in question. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to access or process data related to a product that has been removed from the system.
  Cause:
  
  Product Deletion: The product has been deleted from the system, either intentionally or accidentally.
  Data Synchronization Issues: There may be inconsistencies between different systems (e.g., CRM and ERP) if they are not properly synchronized.
  Account-Specific Settings: The product may not be assigned to the specific account you are trying to access.
  Authorization Issues: The user may not have the necessary permissions to view the product for the account.
  
  Solution:
  
  Check Product Status: Verify if the product is indeed deleted. You can do this by checking the product master data in the system.
  Recreate or Reactivate Product: If the product was deleted by mistake, you may need to recreate it or reactivate it in the system.
  Update Account Assignment: Ensure that the product is correctly assigned to the account in question. You may need to add the product back to the account if it was removed.
  Data Synchronization: If you are using multiple systems, ensure that data is synchronized properly. This may involve running synchronization jobs or checking for errors in data transfer.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product for the account.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to check the order details or MM03 to view material master data.
  Logs and Traces: Check system logs or traces for any additional error messages that may provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes in the SAP Support Portal that may address this specific error or provide additional troubleshooting steps.
  Consult Documentation: Review the SAP documentation for CRM and product management for more insights into product lifecycle management and account assignments.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth analysis and assistance.