How To Fix CRM_MKTPL242 - Product &1 is not listed for this account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKTPL - CRM Marketing: Marketing Planning Messages

• Message number: 242

• Message text: Product &1 is not listed for this account

What causes this issue?

Product &V1& is not listed for this account and has failed the listing
check.

System Response

The product is not assigned to the trade promotion.

How to fix this error?

Add the product to the listing object that is referenced by the listing
procedure.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKTPL242 - Product &1 is not listed for this account ?

  The SAP error message CRM_MKTPL242 indicates that a specific product (denoted by &1) is not listed for the account you are trying to work with in the SAP Customer Relationship Management (CRM) system. This error typically arises in scenarios involving marketing planning, sales, or account management where a product needs to be associated with a specific customer account.
  Cause:
  
  Product Not Assigned: The product in question has not been assigned to the customer account in the system.
  Account Restrictions: The account may have restrictions or specific criteria that prevent certain products from being associated with it.
  Data Inconsistency: There may be inconsistencies in the master data for either the product or the account.
  Product Status: The product may be inactive or not available for the specific account type.
  Sales Area: The product might not be available in the sales area associated with the account.
  
  Solution:
  
  
  Check Product Assignment:
  
  Navigate to the product master data and ensure that the product is assigned to the relevant account.
  Use transaction codes like BP (Business Partner) to check the account details and ensure the product is listed.
  
  
  
  Review Account Settings:
  
  Check the account settings to see if there are any restrictions or specific configurations that prevent the product from being listed.
  Ensure that the account is set up to handle the product type.
  
  
  
  Verify Product Status:
  
  Ensure that the product is active and available for sales. Check the product status in the product master data.
  
  
  
  Check Sales Area:
  
  Verify that the product is available in the sales area that corresponds to the account. You can check this in the product master data under the sales area view.
  
  
  
  Data Consistency:
  
  Run consistency checks on the master data to identify any discrepancies that may be causing the issue.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources for any specific configurations or settings that may be relevant to your scenario.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP for Business Partner, MM03 for Material Master, and CRM_ORDER for CRM Order Management.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Authorizations: Ensure that you have the necessary authorizations to view and modify the product and account data.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.